Dog Marathon Refund and Cancellation Policy

Effective Date: 27-08-2024

At Dog Marathon, we strive to provide the best possible experience for our participants. We understand that circumstances may arise that require you to cancel your registration. Please review our refund and cancellation policy below.

1. Event Cancellation by Dog Marathon

  • If Dog Marathon cancels an event due to unforeseen circumstances, such as severe weather conditions, public health concerns, or other factors beyond our control, participants will be notified via email as soon as possible.
  • In the event of a cancellation by Dog Marathon, participants will be offered the following options:
    • Full Refund: Participants may choose to receive a full refund of the registration fees paid.
    • Rescheduled Event: Participants may choose to transfer their registration to the rescheduled event date if one is available.

2. Participant-Initiated Cancellations

  • Non-Refundable Registration Fees: Registration fees for Dog Marathon events are generally non-refundable. This policy helps us cover the costs of event planning and preparation.
  • Exceptional Circumstances: If you need to cancel your registration due to exceptional circumstances, such as a medical emergency (for either you or your dog), please contact us at info@dogmarathon.com. We may consider issuing a partial refund or a credit toward a future event on a case-by-case basis. Supporting documentation may be required.

3. Transfer of Registration

  • Transfer to Another Participant: If you are unable to attend the event, you may transfer your registration to another eligible participant. Please notify us at info@dogmarathon.com at least 7 days before the event with the new participant’s details. All transfers are subject to approval by Dog Marathon.

4. Early Bird and Special Offers

  • Early Bird Discounts: Registrations purchased at an early bird discount or under a special promotion are non-refundable. However, you may transfer your registration to another participant as outlined above.
  • Price Adjustments: No refunds will be provided for price adjustments if the registration fee is reduced after you have registered.

5. Event Modifications

  • Event Changes: Dog Marathon reserves the right to modify event details, including but not limited to the date, time, location, and course, in response to unforeseen circumstances. In such cases, participants will be notified as soon as possible.
  • No Refunds for Modifications: Refunds will not be issued for event modifications. However, participants may choose to transfer their registration to a rescheduled event if the date or location is significantly changed.

6. How to Request a Cancellation or Transfer

  • To request a cancellation, refund, or transfer, please contact us at info@dogmarathon.com with your registration details and the reason for your request. We will review your request and respond within 5 business days.

7. Contact Information

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:

Email: info@dogmarathon.com
Website: www.dogmarathon.com